Fire or smoke damage in Arkansas?
Stabilization, soot and smoke cleanup, odor, and the rebuild afterward.
- 24/7 — you’ll reach a real person
- IICRC Master Fire & Smoke Restorer
- Cleanup and repairs, one company
Little Rock · North Little Rock · Conway · Benton · Hot Springs
- IICRC Master Fire & Smoke Restorer on staff.
- Master Textile Cleaner for clothing, rugs, and upholstery.
- Mitigation and rebuild under one contractor.
- Licensed and insured. AR License #0399660427.
Fire damage is bigger than what burned.
The part that burned is usually the smallest part of the job. What drives the scope is everything that travelled.
Smoke goes where fire didn’t
Smoke moves through HVAC runs, wall cavities, and around doors into rooms that look untouched. Those rooms are often part of the loss.
Soot keeps working
Soot residue is acidic. Left on surfaces it etches metal, discolors finishes, and gets harder to remove the longer it sits.
Odor settles into porous materials
Drywall, insulation, carpet, textiles. Odor treatment is its own stage of the work, not a spray at the end.
Then there’s the water
Suppression puts a lot of water into a building. Most fire jobs are also water damage jobs, which is why drying starts early.
Call at 2 a.m. Someone picks up.
501-557-0470Fires don’t happen on a schedule. Call any time, tell us what happened, and we’ll get response coordinated from there.
How a fire loss goes.
Every loss is different, and the scope depends on what we find. This is the general order most jobs follow.
You call
A person picks up, takes the details, and gets response coordinated. Call once the fire department has released the property.
Stabilize the building
Board-up and roof tarping where the structure is open, so weather and anything else stays out.
Water removal and drying
Suppression water comes out first. Soot cleanup on a wet building just moves the problem around.
Assess how far the smoke travelled
Which rooms, which systems, which materials. This determines most of the scope.
Soot and smoke cleaning
Surfaces, structure, and systems — methods vary by material and by what burned.
Contents
Affected belongings can be inventoried, packed out, and cleaned at our facility, then held in climate-controlled storage.
Odor treatment
Its own stage, addressing the porous materials that hold odor rather than masking it.
Reconstruction
Where the project calls for it, we rebuild — so you’re not hiring a second contractor after the cleanup.
What happens to everything inside.
After a fire this is usually the second question, right after how bad it is.
Inventory and pack-out
When a loss calls for it, affected contents are documented, boxed, and moved out so the structure can be cleaned and dried properly.
Master Textile Cleaner on staff
An IICRC Master-level certification. For smoke-affected clothing, rugs, and upholstery it matters more than it sounds.
Climate-controlled storage
Stored contents are held in a temperature- and humidity-controlled space until the property is ready for them.
Fire jobs almost always mean rebuilding.
More than water losses do. Most restoration companies clean the building and hand you a list of contractors. We do the repairs ourselves — no gap between the cleanup crew leaving and the rebuild starting, and nobody learning your property from scratch.
After a fire.
“After we had a fire in our home, Service Restoration was the first to respond to our needs. They were very caring and attentive to us. I’d recommend this company to anyone. They are on point, and get the job done efficiently and quickly.”
— Eve E.
We deal with claims every day.
We document the loss, photograph the damage, and provide the scope adjusters typically ask for. What we won’t do is tell you what your policy covers — that’s between you and your carrier, and anyone who promises otherwise is guessing.
What people ask before they call.
When should I call?
Once the fire department has released the property. Soot keeps working on surfaces while it sits, so earlier generally means less permanent damage.
Can I go back inside?
Only once the fire department says the structure is safe. Even then, soot and smoke residue make it worth limiting time inside until the property has been assessed.
My other rooms look fine. Are they?
Sometimes, but smoke travels through HVAC and wall cavities into rooms that look untouched. We check rather than assume.
Can smoke-damaged clothing and furniture be saved?
Often, depending on the material and how long the soot has been on it. We have an IICRC Master Textile Cleaner on staff and we’ll tell you honestly what’s worth cleaning.
Can you get rid of the smell?
Odor treatment is a specific stage of the work targeting the porous materials that hold it. How far it goes depends on what burned and what absorbed it — we’ll tell you what we’re seeing rather than promise an outcome up front.
Do you rebuild afterward?
Yes, on most projects. One company through cleanup and reconstruction.
Fire or smoke damage right now?
501-557-047024/7 emergency response across central Arkansas. License #0399660427.